EXCHANGES & REFUNDS

Customer satisfaction is the heart and soul of our company. While we put in our best effort to manufacture products of the highest quality with special attention to details, if you are not entirely satisfied with your purchase we would gladly accept exchanges and returns under the following conditions:

  • Product is in original condition and includes all packaging
  • Product is returned to us within 7 days of delivery date
  • Customer is responsible for all shipping costs to return product. Refunds would exclude first time delivery charges incurred by Native Core. However if the return is made as a result of our error we will pay the return shipping costs. When shipping your return, please ensure you use a trackable carrier 
  • Exchanges would be made once customer has paid balance amount (if any). 
  • Once your return is received, please allow 3-5 working days for processing.

If you need to return an item, please contact us on hello@nativecore.com.pk with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


SHIPPING TIME

Local

For products available in stock, delivery is made between 3-4 days. For products out of stock the estimated delivery time will be provided at time of placement of order.

International

For products available in stock, delivery is made between 7-10 days after payment confirmation. For products out of stock the estimated delivery time will be provided at time of placement of order.

 

SHIPPING CHARGES

Local

Free delivery on orders worth Rs1,000 or more. Orders below Rs1,000 would be charged Rs180 as shipping charges.

International

International shipment charges vary according to destination. Native Core will confirm the shipment charges upon placement of order by international customers.

 

PAYMENTS

Local

For customers based in Pakistan, payment can be made through two channels:

i) Cash on Delivery (COD)

ii) Bank Transfer - Account details would be provided to customers at time of checkout

International

Customers who wish to place orders from outside Pakistan, kindly contact us on hello@nativecore.com.pk to get details of payment procedure.